1What is the new Fab?Like the Fab you’ve known in the past, the new Fab is focused on bringing great design to our customers. We’re transitioning our business in the EU to focus solely on growing our popular custom-designed furniture line. This means that our customers in the EU will have access to affordable, high-quality, made-to-measure furniture at their fingertips. You can configure our shelving, table, and seating systems online to create quality furniture that meets your needs perfectly. You choose the dimensions, colour and materials, and our skilled cabinetmakers will make your furniture and turn your designs into a happy reality.
2Why did you make these changes?We have decided to focus our European business on our custom-made furniture, which will give you access to affordable, high-quality, made-to-measure sofas, shelving, tables, and beds, and more. This has been a very successful aspect of Fab's business in Europe to date, which we will continue to invest in and grow.
3Are you no longer working with other designers?While we focus on bringing custom-made, high-quality furniture to customers in the EU, we’re taking a break from selling products made by others in the EU region at this time. We are still working with designers to develop products that you may eventually see on Fab.
4There’s a designer whose products I love and I only purchased them through you. Where can I buy those products now?Many of the products we have carried are available on the designers’ websites. You can do a search to find them directly, or, if you need assistance, feel free to reach out to us at firstname.lastname@example.org and a Crackerjack will be happy to help.
5Can I shop at the US Fab store?Fab US currently ships within the US, Canada and Australia only, and we hope to be able to offer shipping to other countries as well in the future. We don’t have a definite timeline just yet but will keep you posted on our journey to bring great design to other countries.
6What is going to happen to my credits?Your credits are still available and can be applied towards any purchase on our new site. You can access your credits here. If you have any trouble using your credits, please reach out to us at email@example.com.
7Can I return a recent order?You may return any product within 30 days of delivery for free. You can do this by visiting here. Click “return item” next to the item you wish to send back. Print out the prepaid return label, slap it on the package, and we’ll refund you as soon as the item is received.
8I have a problem with a recent order I placed. What should I do?Oh no! We certainly want to make that right for you. Please contact us at firstname.lastname@example.org and we’ll get you sorted out right away.
9Can I return a gift I received? You may return any gift within 30 days of delivery in exchange for credits to use on the new Fab. Please contact email@example.com if you are interested in this option.